Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

Our standard MOQ starts from 500 pieces for most PPE products. For first-time customers, we offer trial orders with reduced MOQ to help you test the market. Contact our sales team for specific product MOQ details.

Question 2

Do your products have CE and ANSI certifications?

Accepted Answer

Yes, all our PPE products carry CE certification (EU Regulation 2016/425). Selected products also have ANSI certification. We provide digital copies of certificates and can arrange third-party inspection upon request.

Question 3

How long does shipping take to African countries?

Accepted Answer

Sea freight typically takes 25-35 days to major African ports (Lagos, Mombasa, Durban, Tema). Air freight takes 5-7 days. We can arrange both FOB and CIF terms depending on your preference.

Question 4

What payment methods do you accept?

Accepted Answer

We accept T/T (bank wire transfer), L/C (letter of credit), and Western Union. For established partners, we offer flexible payment terms. A 30% deposit is typically required with 70% balance before shipment.

Question 5

Can you help with SONCAP certification for Nigeria?

Accepted Answer

Yes, we have extensive experience with SONCAP certification for PPE imports to Nigeria. We can provide all necessary documentation and work with your local SONCAP office to facilitate the process.

Question 6

Do you offer OEM/private label services?

Accepted Answer

Yes, we offer OEM services including custom branding, packaging, and product specifications. Minimum order quantities for OEM orders vary by product category. Contact us with your requirements for a quote.

Question 7

How do you ensure product quality?

Accepted Answer

We have a multi-step quality control process: incoming material inspection, in-process production checks, finished product testing, and pre-shipment inspection. Third-party inspections (SGS, Bureau Veritas) can be arranged.

Question 8

What is the warranty on your products?

Accepted Answer

We offer a 12-month warranty on all PPE products against manufacturing defects. If products fail to meet specifications, we provide replacement or refund. Our dedicated after-sales team handles all warranty claims promptly.

Question 9

Can I get samples before placing a bulk order?

Accepted Answer

Yes, we provide samples for most products. Sample costs and shipping are typically covered by the buyer, but we refund the sample cost upon bulk order placement. Contact us for sample availability and pricing.

Question 10

Do you ship to all African countries?

Accepted Answer

Yes, we export to over 30 countries including Nigeria, Kenya, South Africa, Ghana, Tanzania, Uganda, Zambia, Ethiopia, and more. We have experience with customs documentation and import regulations across African markets.

Question 11

What is your production capacity?

Accepted Answer

We partner with multiple factories with combined daily production capacity exceeding 10,000 units across all PPE categories. This allows us to handle large orders while maintaining consistent quality and delivery timelines.

Question 12

How do I place an order?

Accepted Answer

Simply browse our product catalog, select the items you need, and contact us via the inquiry form or WhatsApp. Our sales team will provide a detailed quotation including product prices, shipping costs, and delivery timeline within 24 hours.

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